Terms & Conditions

1. Acceptance of Terms

Welcome to Teleconnect Services (doing business as Hematology Care). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and all related communications. By accessing our website at any domain operated by us, scheduling an appointment, using our laboratory services, or submitting any form, you agree to be bound by these Terms and our Privacy Policy.

These Terms apply to all users, including patients, healthcare providers, visitors, and anyone accessing our website or services.

2. Definitions

For purposes of these Terms:

• "We," "us," "our," and "Teleconnect Services" refer to Teleconnect Services, doing business as Hematology Care, a clinical laboratory located at 15006 WAYBRIDGE DR, HOUSTON TX 77062.
• "You," "your," and "user" refer to any person accessing or using our website or services.
• "Services" means all laboratory testing services, website features, appointment scheduling, communications, and related offerings provided by Teleconnect Services.
• "Website" refers to all web pages, domains, and digital properties operated by Teleconnect Services.
• "PHI" means Protected Health Information as defined by HIPAA.

3. Services Overview

3.1 Laboratory Testing Services

Teleconnect Services provides clinical laboratory testing services, with a focus on:

• Complete Blood Count (CBC) testing
• Advanced CBC testing with differential
• Hematologic health panels
• Other blood testing services as available

3.2 Medical Necessity and Provider Orders

All laboratory tests must be ordered by a licensed healthcare provider. We do not provide direct-to-consumer testing without appropriate medical authorization. Test results are provided to your ordering physician and to you as appropriate.

3.3 Service Availability

Our services are currently available at our Houston, Texas location. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

4. Use of Website

4.1 Permitted Use

You may use our website for lawful purposes only, including:

• Learning about our laboratory services
• Scheduling appointments
• Contacting us with inquiries
• Accessing educational health information

4.2 Prohibited Activities

You agree NOT to:

• Use our website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems, networks, or data
• Transmit viruses, malware, or other harmful code
• Scrape, harvest, or collect information from our website using automated means
• Interfere with or disrupt the operation of our website or servers
• Impersonate any person or entity or misrepresent your affiliation
• Use our website to transmit spam, chain letters, or unsolicited communications
• Violate any applicable laws, regulations, or third-party rights

4.3 Account Security

If you create an account or patient portal access, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

5. Appointments and Scheduling

5.1 Booking Appointments

You may schedule appointments through our website, by phone at 346-289-7575, or by submitting a contact form. Appointments are subject to availability and confirmation.

5.2 Cancellation and No-Show Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice by calling 346-289-7575. We reserve the right to charge fees for repeated no-shows or late cancellations.

5.3 Preparation Requirements

Some tests may require fasting or other preparation. You will be informed of any requirements when scheduling. Failure to properly prepare may result in rescheduling or additional charges.

6. Payment and Billing

6.1 Fees and Charges

You are responsible for payment of all laboratory services provided. Fees vary by test type and insurance coverage. We will provide estimates upon request, but actual charges may differ based on services rendered.

6.2 Insurance and Claims

We accept most major insurance plans. You are responsible for:

• Verifying your insurance coverage and benefits
• Providing accurate insurance information
• Paying any deductibles, co-pays, or non-covered amounts
• Charges if your insurance denies or reduces coverage

6.3 Self-Pay and Uninsured Patients

If you are uninsured or choose not to use insurance, payment is due at the time of service unless other arrangements are made in advance.

6.4 Billing Disputes

If you have questions or disputes regarding billing, contact us at 346-289-7575 within 30 days of receiving your statement.

7. Test Results and Medical Information

7.1 Result Delivery

Test results are typically available within the timeframe communicated at the time of service (often same-day for routine CBCs). Results are provided to your ordering physician and may be made available to you through:

• Your healthcare provider
• Patient portal (if available)
• Secure communication methods

7.2 Medical Advice Disclaimer

7.3 Accuracy and Limitations

While we maintain strict quality control standards and use state-of-the-art equipment, laboratory testing has inherent limitations:

• Test results may be affected by specimen quality, timing, and patient preparation
• No test is 100% accurate; false positives and false negatives can occur
• Results must be interpreted in clinical context by a qualified healthcare provider
• We are not responsible for diagnostic or treatment decisions made by healthcare providers based on test results

7.4 Critical Results

In cases of critical or life-threatening test results, we will make reasonable efforts to contact your ordering physician immediately. If you experience a medical emergency, call 911 or go to the nearest emergency room—do not wait for test results.

8. SMS Text Messaging Terms

8.1 Consent to Receive SMS

By providing your mobile phone number and checking the SMS consent checkbox on our forms, you expressly consent to receive text messages from Ipill Inc and Teleconnect Services regarding:

• Appointment reminders and confirmations
• Test result notifications
• Care reminders and follow-up information
• Important service updates and health information

8.2 Message Frequency and Charges

• Frequency: You may receive approximately 2-4 text messages per month, though frequency may vary based on your service needs
• Charges: Message and data rates may apply based on your mobile carrier's plan. We do not charge for text messages, but your carrier may
• Carriers: SMS service is available on major U.S. carriers; availability may vary

8.3 Opt-Out and Help

You may opt out of SMS communications at any time by:

• Replying STOP to any message
• Calling 346-289-7575
• Sending a written opt-out request

For help, reply HELP or contact 346-289-7575.

8.4 SMS Terms Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), HIPAA, and all applicable regulations. We maintain records of your consent as required by law.

9. Privacy and Data Protection

Your privacy is critically important to us. Our collection, use, and protection of your personal information and PHI is governed by:

• Our Privacy Policy
• HIPAA Privacy and Security Rules
• Applicable state and federal privacy laws

By using our services, you also agree to our Privacy Policy, which is incorporated into these Terms by reference.

10. Intellectual Property Rights

10.1 Our Content and Trademarks

All content on our website, including text, graphics, logos, images, software, and design, is the property of Teleconnect Services or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from our content without written permission
• Use our trademarks, logos, or branding without authorization
• Remove or alter copyright or proprietary notices

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms.

10.3 User-Submitted Content

Any information, feedback, or content you submit to us (excluding PHI) may be used by us for any purpose without compensation to you, to the extent permitted by law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, resources, or services (such as insurance portals, health information sites, or payment processors). These links are provided for convenience only.

We do not endorse, control, or assume responsibility for:

• The content, privacy practices, or terms of third-party sites
• Products or services offered by third parties
• Any damages or losses arising from your use of third-party sites

Your use of third-party websites is at your own risk and subject to their terms and policies.

12. Disclaimers and Limitations of Liability

12.1 "As-Is" Disclaimer

We do not warrant that:

• Our website will be uninterrupted, error-free, or secure
• Information on our website is complete, accurate, or current
• Defects will be corrected
• Our servers are free of viruses or harmful components

12.2 Medical Disclaimer

Our website may contain general health and medical information for educational purposes. This information:

• Is NOT a substitute for professional medical advice, diagnosis, or treatment
• Should not be used to diagnose or treat health conditions
• May not reflect the most current medical research or practices

Always seek the advice of your physician or qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information on our website.

12.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TELECONNECT SERVICES, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damages arising from your use of or inability to use our website or services
• Damages arising from reliance on information provided on our website
• Damages arising from errors, omissions, interruptions, or delays

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR SERVICES IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

12.4 State Law Variations

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Teleconnect Services, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our website or services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any information or content you submit or transmit through our services

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last Updated" date. Material changes will be communicated through:

• Prominent notice on our website
• Email or SMS notification (if applicable)

Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our services.

15. Termination

15.1 Termination by You

You may stop using our website and services at any time. To terminate SMS communications, reply STOP or contact us at 346-289-7575.

15.2 Termination by Us

We reserve the right to suspend or terminate your access to our website or services at any time, without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Any reason or no reason, at our sole discretion

15.3 Effect of Termination

Upon termination, your right to use our website and services ceases immediately. Provisions regarding payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution survive termination.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Federal laws, including HIPAA, also apply where applicable.

16.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Harris County, Texas. You consent to the personal jurisdiction of these courts.

16.3 Informal Dispute Resolution

Before filing any legal action, you agree to first contact us at 346-289-7575 to attempt to resolve the dispute informally. We will work in good faith to resolve complaints within 30 days.

16.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17. Miscellaneous Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other written agreements, constitute the entire agreement between you and Teleconnect Services regarding our services and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our written consent. We may assign these Terms without restriction.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

17.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

17.7 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, please contact us:

For privacy-related inquiries, see our Privacy Policy for contact information for our Privacy Officer.

19. Acknowledgment and Acceptance

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into this agreement
• You consent to electronic communications and records

If you do not agree to these Terms, you must immediately cease using our website and services.